NOTICE: Prices on products do not reflect the 6% ocean freight surcharge. Click here for a list of products that will receive the ocean freight surcharge.


Customer Service

To contact Justin Brands, Inc. customer service, call the appropriate number below between 8:00 AM to 5:00 PM CST Monday through Friday

Retailer inquiries only:
For Justin and JOW Inquiries call: 1-866-240-8853
For Tony Lama, Nocona or Chippewa Inquiries call: 1-866-240-8854
For all Consumer inquiries, contact us at:
For B2B website technical inquiries only:
Justin Brands, Inc. Help Desk1-800-548-5812
For questions about accessories or licensed product, contact the vendor:
Category Licensee Contact Information
Air fresheners Old Glory Brand Partners, LLC. Contact: Kevin Hanks
Phone: 214-808-3392
Apparel/Outerwear Direct Source Contact: Alina Collins
Phone: 817-332-4385 x2288
Belts/buckles/hat bands Brighton Collectibles
(Leegin Creative Leather Products, Inc.)
Contact: Brett Curran
Phone: 626-961-9381 x1386
Handbags, boot bags, scarves, backpacks,gearbags Trenditions (NEW) Contact: Jocelyne Garcia
Phone: 817-399-0800 x100
Headwear - Western, Caps, Cold Weather Milano Hat Co., Inc Contact: Lynn Fenton
Phone: 209-373-1204
Socks, gloves, insoles, laces Catawba Sox, LLC Contact: Patti Russell
Phone: 828-855-9060 x371